You heard it here first. In May, I wrote that the new Wi-Fi service on BART needs some improvement. My blog post was picked up by the Contra Costa Times, and here’s what they had to say about my overall impression that it’s a marginal service:
[BART spokesperson Linton] Johnson acknowledged that Wi-Fi Rail is adjusting the placement of the access points.
“At this point, this is an internal test. Although customer feedback is valuable, this part of the test isn’t designed for that. Maybe the next part will be,” he said.
One thing that I’ve learned in my career in high-tech is that early customers will work with you and help you fix just about anything because of their enthusiasm. It’s one of the big reasons why I’ve spent more than half my time at start-up companies. I’d be interested in learning more about how the trains are getting connected up, and I’d dearly like to see an wireless LAN connection that could stay up when the trains are in the tunnels. I’d also like to think that my opinions about wireless LANs might be worth something.